FAQ
At your disposal, all year round!
Dear guests, here are the answers to your questions.
If you need more information please contact us! We will be happy to be of help at any time.
On the day of arrival, you can pick up the keys to the apartment at the office of Turistica Azzurra, 130 Corso del Sole.
Check-in: 4-7 p.m.
On the day of departure, keys must be returned to the office of the Turistica Azzurra, 130 Corso del Sole.
Check-out: 9 a.m.-10 p.m.
Only in case of delays due to unforeseen circumstances during the trip or in special cases agreed upon and authorized by Turistica Azzurra we can leave the keys to the apartment in the special coded boxes placed outside the agency.
In case of early or off-time departure, please kindly notify at least the day before. Keys must be returned to the office or left in the box outside it. In case of early departure, no refund will be made.
In addition to the stove and refrigerator, the kitchens are equipped with dishes, pots and pans, and cutlery. Household linen and toiletries are not included.
Yes, each apartment is equipped with pillows and blankets.
Out of respect for the following guests, we kindly ask that you do not smoke inside the apartments.
No more people than the indicated number of beds can be accommodated in each apartment. Children and infants should be considered as adults.
Small pets are allowed, excluding Villaggio Ducale, with prior authorization from Turistica Azzurra and with a surcharge of € 25,- per week/per stay, if less than 7 nights.
We kindly ask you to manage the presence of pets without causing disturbance to other guests and recommend the use of leashes in common areas.
Pets are not allowed to access the solarium area of the swimming pools.
The apartment should be left tidy and clean. Bathroom, kitchenette, refrigerator, dishes, pots and pans and floors must be washed. Garbage should be thrown in the appropriate dumpsters.
A final cleaning service is available upon request for a fee.
The 2025 tourist tax amount is €1.15 per person/night.
It is calculated up to a maximum of 10 nights.
Children under 4 years old and disabled persons with an accompanying person are exempt.
Yes, it is possible to reserve the beach place in advance from www.bibionespiaggiaonline.com. Reservation can only be weekly (Saturday to Friday), with code provided by the agency.
Dogs are allowed only on certain sections of the free beach or, for a fee, at the dog-friendly beach “Pluto’s Beach” located in Lido dei Pini.
Before each new entry, the apartments are sanitized using sodium hypochlorite-based cleaners and/or hydroalcoholic solutions, in addition to normal detergents, in accordance with the sanitary protocols specified by the National Institute of Health.
Please observe the time of use of the swimming pools: approximately 9 a.m. to 1 p.m. and 3:30 p.m. to 8 p.m., unless otherwise specified on site