{"id":3537,"date":"2025-06-04T16:19:50","date_gmt":"2025-06-04T14:19:50","guid":{"rendered":"https:\/\/azzurrabibione.promoservicebeta.com\/faq\/"},"modified":"2026-04-25T17:38:41","modified_gmt":"2026-04-25T15:38:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.azzurrabibione.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3537\" class=\"elementor elementor-3537 elementor-86\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2167f468 e-flex e-con-boxed e-con e-parent\" data-id=\"2167f468\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-78bc135 e-flex e-con-boxed e-con e-parent\" data-id=\"78bc135\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2db2236f elementor-align-left elementor-widget elementor-widget-breadcrumbs\" data-id=\"2db2236f\" data-element_type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p id=\"breadcrumbs\"><span><span><a href=\"https:\/\/www.azzurrabibione.com\/en\/\">Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2daf25e4 e-flex e-con-boxed e-con e-parent\" data-id=\"2daf25e4\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e3bb398 elementor-widget elementor-widget-heading\" data-id=\"e3bb398\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bae72a4 w-70 elementor-widget elementor-widget-text-editor\" data-id=\"3bae72a4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 class=\"wp-block-heading\">At your disposal, all year round!<\/h3><p>Dear guests, here are the answers to your questions.<\/p><p>If you need more information please contact us! We will be happy to be of help at any time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-841f67e e-flex e-con-boxed e-con e-parent\" data-id=\"841f67e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9f2492 faq-accordion elementor-widget elementor-widget-shortcode\" data-id=\"c9f2492\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"acf-custom-accordion\" id=\"acf-accordion-69f750f27e2a1\">\n        <div class=\"acf-accordion-item\">\n            <button class=\"acf-accordion-header\" type=\"button\">\n                <span class=\"acf-accordion-icon\">+<\/span>\n                <h3 class=\"acf-accordion-title\">Where and when can apartment keys be picked up?<\/h3>\n            <\/button>\n            <div class=\"acf-accordion-content\"><p>On the day of arrival, you can pick up the keys to the apartment at the office of Turistica Azzurra, 130 Corso del Sole.<br \/>\nCheck-in: <strong>4-7<\/strong> p.m.<\/p>\n<\/div>\n        <\/div>\n        <div class=\"acf-accordion-item\">\n            <button class=\"acf-accordion-header\" type=\"button\">\n                <span class=\"acf-accordion-icon\">+<\/span>\n                <h3 class=\"acf-accordion-title\">Where and when should apartment keys be returned?<\/h3>\n            <\/button>\n            <div class=\"acf-accordion-content\"><p>On the day of departure, keys must be returned to the office of the Turistica Azzurra, 130 Corso del Sole.<br \/>\nCheck-out: <strong>9 a.m.-10<\/strong> p.m.<\/p>\n<\/div>\n        <\/div>\n        <div class=\"acf-accordion-item\">\n            <button class=\"acf-accordion-header\" type=\"button\">\n                <span class=\"acf-accordion-icon\">+<\/span>\n                <h3 class=\"acf-accordion-title\">Is it possible to pick up the keys even after office closing time?<\/h3>\n            <\/button>\n            <div class=\"acf-accordion-content\"><p>Check-in is guaranteed exclusively during the agency\u2019s opening hours, from 4:00 p.m. and no later than 7:00 p.m.<\/p>\n<p>As we have only a limited number of <strong>key safes with code<\/strong>, we can leave the apartment keys outside the agency <strong>ONLY in the event of delays due to unforeseen travel circumstances<\/strong> or in special cases <strong>agreed upon and authorized by Turistica Azzurra <\/strong>\u2014 and only <strong>after you have<\/strong> <strong>fully completed the<\/strong> <strong>online check-in form<\/strong>.<\/p>\n<p><strong>This service is subject to availability and costs \u20ac30.<\/strong><\/p>\n<\/div>\n        <\/div>\n        <div class=\"acf-accordion-item\">\n            <button class=\"acf-accordion-header\" type=\"button\">\n                <span class=\"acf-accordion-icon\">+<\/span>\n                <h3 class=\"acf-accordion-title\">Is it possible to make an early departure?<\/h3>\n            <\/button>\n            <div class=\"acf-accordion-content\"><p>In case of early or off-time departure, please kindly notify at least the day before. Keys must be returned to the office or left in the box outside it. In case of early departure, no refund will be made.<\/p>\n<\/div>\n        <\/div>\n        <div class=\"acf-accordion-item\">\n            <button class=\"acf-accordion-header\" type=\"button\">\n                <span class=\"acf-accordion-icon\">+<\/span>\n                <h3 class=\"acf-accordion-title\">What equipment do apartment kitchens have?<\/h3>\n            <\/button>\n            <div class=\"acf-accordion-content\"><p>In addition to the stove and refrigerator, the kitchens are equipped with dishes, pots and pans, and cutlery. Household linen and toiletries are not included.<\/p>\n<\/div>\n        <\/div>\n        <div class=\"acf-accordion-item\">\n            <button class=\"acf-accordion-header\" type=\"button\">\n                <span class=\"acf-accordion-icon\">+<\/span>\n                <h3 class=\"acf-accordion-title\">Are there pillows and blankets in the apartments?<\/h3>\n            <\/button>\n            <div class=\"acf-accordion-content\"><p>Yes, each apartment is equipped with pillows and blankets.<\/p>\n<p data-start=\"0\" data-end=\"94\">As<strong> additional services<\/strong>, we offer the following exclusively <strong>on request and for an extra charge<\/strong>:<\/p>\n<ul data-start=\"96\" data-end=\"269\">\n<li data-section-id=\"1gb9ifp\" data-start=\"96\" data-end=\"137\">Bed linen (\u20ac9 per person, no changes)<\/li>\n<li data-section-id=\"nxbuam\" data-start=\"138\" data-end=\"210\">Towels (\u20ac6 per person: one small towel + one bath towel, no changes)<\/li>\n<li data-section-id=\"1tmzbin\" data-start=\"211\" data-end=\"269\">Full set: bed linen + towels (\u20ac13 per set, no changes)<\/li>\n<\/ul>\n<p data-start=\"271\" data-end=\"368\">For <strong>Master Village Family<\/strong>, we offer the following exclusively <strong>on request and for an extra charge<\/strong>:<\/p>\n<ul data-start=\"370\" data-end=\"544\">\n<li data-section-id=\"10bv97w\" data-start=\"370\" data-end=\"412\">Bed linen (\u20ac11 per person, no changes)<\/li>\n<li data-section-id=\"10nme4w\" data-start=\"413\" data-end=\"485\">Towels (\u20ac8 per person: one small towel + one bath towel, no changes)<\/li>\n<li data-section-id=\"aeeilm\" data-start=\"486\" data-end=\"544\">Full set: bed linen + towels (\u20ac16 per set, no changes)<\/li>\n<\/ul>\n<p data-start=\"546\" data-end=\"634\" data-is-last-node=\"\" data-is-only-node=\"\">In the <strong>studio apartments of Residence G. Verdi<\/strong>, the full set is provided free of charge.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n        <\/div>\n        <div class=\"acf-accordion-item\">\n            <button class=\"acf-accordion-header\" type=\"button\">\n                <span class=\"acf-accordion-icon\">+<\/span>\n                <h3 class=\"acf-accordion-title\">Is smoking allowed in apartments?<\/h3>\n            <\/button>\n            <div class=\"acf-accordion-content\"><p>Out of respect for the following guests, <strong>we kindly ask that you do not smoke<\/strong> inside the apartments.<\/p>\n<\/div>\n        <\/div>\n        <div class=\"acf-accordion-item\">\n            <button class=\"acf-accordion-header\" type=\"button\">\n                <span class=\"acf-accordion-icon\">+<\/span>\n                <h3 class=\"acf-accordion-title\">How many people can stay in the apartment?<\/h3>\n            <\/button>\n            <div class=\"acf-accordion-content\"><p>No more people than the indicated number of beds can be accommodated in each apartment. Children and infants should be considered as adults.<\/p>\n<p data-start=\"0\" data-end=\"127\">A baby cot can only be provided if the number of guests staying in the apartment does not exceed the maximum allowed occupancy.<\/p>\n<p data-start=\"129\" data-end=\"254\">As an additional service, the baby cot offered through our office costs \u20ac3 per night. Bed linen is not included in the price.<\/p>\n<p data-start=\"256\" data-end=\"355\" data-is-last-node=\"\" data-is-only-node=\"\">In <strong>Master Village Family<\/strong>, the baby cot (without bed linen) is provided free of charge upon request.<\/p>\n<\/div>\n        <\/div>\n        <div class=\"acf-accordion-item\">\n            <button class=\"acf-accordion-header\" type=\"button\">\n                <span class=\"acf-accordion-icon\">+<\/span>\n                <h3 class=\"acf-accordion-title\">Can pets be brought in?<\/h3>\n            <\/button>\n            <div class=\"acf-accordion-content\"><p>Small pets <strong>are allowed, <\/strong>provided they have a health certificate confirming up-to-date vaccinations, excluding Villaggio Ducale, with prior authorization from Turistica Azzurra and with <strong>a surcharge of \u20ac 25,- per week\/per stay, if less than 7 nights.<\/strong><br \/>\nWe kindly ask you to manage the presence of pets without causing <strong>disturbance<\/strong> to other guests and recommend the use of <strong>leashes in common areas<\/strong>.<br \/>\nPets are not allowed to access the solarium area of the swimming pools.<\/p>\n<p>Assistance animals for guests with disabilities are permitted in all properties at no extra charge.<\/p>\n<\/div>\n        <\/div>\n        <div class=\"acf-accordion-item\">\n            <button class=\"acf-accordion-header\" type=\"button\">\n                <span class=\"acf-accordion-icon\">+<\/span>\n                <h3 class=\"acf-accordion-title\">Is the final cleaning of the apartment mandatory?<\/h3>\n            <\/button>\n            <div class=\"acf-accordion-content\"><p>The apartment should be left tidy and clean. Bathroom, kitchenette, refrigerator, dishes, pots and pans and floors must be washed. Garbage should be thrown in the appropriate dumpsters.<br \/>\n<strong>A final cleaning service is available upon request for a fee.<\/strong><\/p>\n<\/div>\n        <\/div>\n        <div class=\"acf-accordion-item\">\n            <button class=\"acf-accordion-header\" type=\"button\">\n                <span class=\"acf-accordion-icon\">+<\/span>\n                <h3 class=\"acf-accordion-title\">How much is the tourist tax?<\/h3>\n            <\/button>\n            <div class=\"acf-accordion-content\"><p>The 2025 tourist tax amount is <strong>\u20ac1.15 per person\/night<\/strong>.<br \/>\nIt is calculated up to a maximum of 10 nights.<br \/>\nChildren under 4 years old and disabled persons with an accompanying person are exempt.<\/p>\n<\/div>\n        <\/div>\n        <div class=\"acf-accordion-item\">\n            <button class=\"acf-accordion-header\" type=\"button\">\n                <span class=\"acf-accordion-icon\">+<\/span>\n                <h3 class=\"acf-accordion-title\">Is it possible to reserve the beach place?<\/h3>\n            <\/button>\n            <div class=\"acf-accordion-content\"><p>Yes, it is possible to reserve the beach place in advance from <a href=\"http:\/\/www.bibionespiaggiaonline.com\/\">www.bibionespiaggiaonline.com.<\/a> Reservation can only be weekly (Saturday to Friday), with code provided by the agency.<\/p>\n<p data-start=\"309\" data-end=\"428\" data-is-last-node=\"\" data-is-only-node=\"\">The code required for online booking can be provided in advance after the deposit has been paid, and only upon request.<\/p>\n<\/div>\n        <\/div>\n        <div class=\"acf-accordion-item\">\n            <button class=\"acf-accordion-header\" type=\"button\">\n                <span class=\"acf-accordion-icon\">+<\/span>\n                <h3 class=\"acf-accordion-title\">Can dogs be brought to the beach?<\/h3>\n            <\/button>\n            <div class=\"acf-accordion-content\"><p>Dogs are allowed <strong>only<\/strong> on certain sections of the free beach or, for a fee, at the dog-friendly beach &#8220;<strong>Pluto&#8217;s Beach<\/strong>&#8221; located in Lido dei Pini.<\/p>\n<\/div>\n        <\/div>\n        <div class=\"acf-accordion-item\">\n            <button class=\"acf-accordion-header\" type=\"button\">\n                <span class=\"acf-accordion-icon\">+<\/span>\n                <h3 class=\"acf-accordion-title\">Are the apartments sanitized?<\/h3>\n            <\/button>\n            <div class=\"acf-accordion-content\"><p>Before each new entry, the apartments are sanitized using sodium hypochlorite-based cleaners and\/or hydroalcoholic solutions, in addition to normal detergents, in accordance with the sanitary protocols specified by the National Institute of Health.<\/p>\n<\/div>\n        <\/div>\n        <div class=\"acf-accordion-item\">\n            <button class=\"acf-accordion-header\" type=\"button\">\n                <span class=\"acf-accordion-icon\">+<\/span>\n                <h3 class=\"acf-accordion-title\">Are there special rules for pool access?<\/h3>\n            <\/button>\n            <div class=\"acf-accordion-content\"><p>Please observe the time of use of the swimming pools: approximately 9 a.m. to 1 p.m. and 3:30 p.m. to 8 p.m., unless otherwise specified on site<\/p>\n<\/div>\n        <\/div>\n        <div class=\"acf-accordion-item\">\n            <button class=\"acf-accordion-header\" type=\"button\">\n                <span class=\"acf-accordion-icon\">+<\/span>\n                <h3 class=\"acf-accordion-title\">Is a security deposit required?<\/h3>\n            <\/button>\n            <div class=\"acf-accordion-content\"><section class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-WEB:9f1a74f9-d8c5-4487-8197-afc477b3f9a8-14\" data-testid=\"conversation-turn-30\" data-scroll-anchor=\"false\" data-turn=\"assistant\">\n<div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\">\n<div class=\"flex max-w-full flex-col gap-4 grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"0c008863-e4bd-43bf-828f-805260fe3d07\" data-message-model-slug=\"gpt-5-3-mini\" data-turn-start-message=\"true\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden\">\n<div class=\"markdown prose dark:prose-invert w-full wrap-break-word light markdown-new-styling\">\n<p data-start=\"33\" data-end=\"190\" data-is-last-node=\"\" data-is-only-node=\"\">For new guests, <strong>a cash security deposit of \u20ac100 is required<\/strong>. The deposit will be refunded at check-out at the office, after the apartment has been inspected.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"z-0 flex min-h-[46px] justify-start\"><\/div>\n<\/div>\n<\/div>\n<\/section>\n<div class=\"pointer-events-none -mt-px h-px translate-y-[calc(var(--scroll-root-safe-area-inset-bottom)-14*var(--spacing))]\" aria-hidden=\"true\"><\/div>\n<\/div>\n        <\/div><\/div>\n    <script>\n    document.addEventListener('DOMContentLoaded', function() {\n        const accordion = document.querySelector('#acf-accordion-69f750f27e2a1');\n        if (accordion) {\n            accordion.querySelectorAll('.acf-accordion-header').forEach(button => {\n                button.addEventListener('click', () => {\n                    const content = button.nextElementSibling;\n                    const icon = button.querySelector('.acf-accordion-icon');\n                    const isOpen = content.classList.contains('open');\n\n                    \/\/ Chiude tutti\n                    accordion.querySelectorAll('.acf-accordion-content').forEach(c => c.classList.remove('open'));\n                    accordion.querySelectorAll('.acf-accordion-header').forEach(b => b.classList.remove('active'));\n                    accordion.querySelectorAll('.acf-accordion-icon').forEach(i => i.textContent = '+');\n\n                    \/\/ Apre selezionato\n                    if (!isOpen) {\n                        content.classList.add('open');\n                        button.classList.add('active');\n                        icon.textContent = '\u2013';\n                    }\n                });\n            });\n        }\n    });\n    <\/script>\n    \n    <style>\n    #acf-accordion-69f750f27e2a1 .acf-accordion-header {\n        background-color: #fff;\n        padding: 1em;\n        border: none;\n        width: 100%;\n        text-align: left;\n        cursor: pointer;\n        font-weight: bold;\n        display: flex;\n        align-items: center;\n        justify-content: flex-start;\n        transition: background 0.3s;\n        color:#0D4B82;\n        border-bottom:1px solid #0D4B82;\n        border-radius: 0;\n    }\n    #acf-accordion-69f750f27e2a1 .acf-accordion-header:hover,\n    #acf-accordion-69f750f27e2a1 .acf-accordion-header.active {\n        background: #0D4B82;\n        color: #fff;\n    \n    }\n    #acf-accordion-69f750f27e2a1 .acf-accordion-icon {\n        font-size: 1.5em;\n        line-height: 1;\n        transition: transform 0.3s ease;\n        margin-right: 1em;\n    }\n    #acf-accordion-69f750f27e2a1 .acf-accordion-title {\n        margin:0;\n        width:100%;\n        max-width:90%;\n        white-space: break-spaces; \n    }\n    @media only screen and (max-width: 768px){\n        #accordion_id .acf-accordion-title {\n        font-size: 1.2em;\n        line-height: 1.2;\n            max-width:85%;\n        }\n    }\n    #acf-accordion-69f750f27e2a1 .acf-accordion-content {\n        display: none;\n        padding: 1em;\n        border: 0;\n        border-top: none;\n        background: #fff;\n        color:#000;\n    }\n    #acf-accordion-69f750f27e2a1 .acf-accordion-content.open {\n        display: block;\n        animation: fadeIn 0.3s ease-in-out;\n    }\n    @keyframes fadeIn {\n        from { opacity: 0; transform: translateY(-5px); }\n        to { opacity: 1; transform: translateY(0); }\n    }\n    <\/style>\n    \n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ At your disposal, all year round! Dear guests, here are the answers to your questions. If you need more information please contact us! We will be happy to be of help at any time.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":54,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3537","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ | Turistica Azzurra Bibione<\/title>\n<meta name=\"description\" content=\"Dear guests, here are the answers to your questions. 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